CaptureCord Support
Need help with CaptureCord?
CaptureCord is designed to work quietly in the background, but if something isn’t working as expected, we’re happy to help.
Before getting in touch, check the answers to some common questions below. You can also use Diagnostics in CaptureCord to check your camera connection, permissions and destination folder.
For further assistance, contact:
We usually recommend including your Mac model, macOS version, camera model and camera firmware versionwhen reporting a connection or compatibility problem. Please never send camera passwords or other credentials.
Frequently Asked Questions
Which cameras are supported?
CaptureCord supports compatible cameras from Canon, GoPro and Sony. Compatibility varies between individual camera models.
Some cameras have been tested directly with CaptureCord, while others are expected to work based on their supported camera interface.
See the Camera Compatibility page for the current list of tested and expected-compatible models.
Does CaptureCord transfer photos wirelessly?
Yes. CaptureCord is designed specifically for wireless photo transfer. Once your camera has been configured, CaptureCord monitors it for new photos and automatically transfers them to your selected destination.
No USB tether between your camera and Mac is required for normal CaptureCord operation.
Where are my photos transferred?
You choose the destination. This can be a folder on your Mac or a supported network storage location accessible from your Mac.
CaptureCord uses ordinary folders rather than a proprietary photo library, so transferred files are immediately available to other applications and workflows.
Does CaptureCord delete photos from my camera?
No. CaptureCord never deletes your original photographs from the camera.
The transferred files are additional copies stored at the destination you selected.
What happens if my camera or destination becomes unavailable?
CaptureCord is designed to tolerate temporary interruptions.
If the camera disconnects, CaptureCord can resume monitoring when it becomes available again. If a destination such as network storage is temporarily unavailable, CaptureCord retains pending transfers and retries them rather than intentionally overwriting or discarding files.
Does CaptureCord use cloud storage?
No. CaptureCord does not use a CaptureCord cloud service to transfer your photographs.
Photos are transferred between your camera, Mac and the storage location you select.
Do I need a CaptureCord account?
No. CaptureCord does not require an account or sign-in.
Can I try CaptureCord before purchasing?
Yes. CaptureCord includes 50 complimentary photo transfers.
Each photograph counts once even if CaptureCord transfers multiple associated files for it. RAW files, duplicate copies and automatic retries do not count as additional photo transfers.
If CaptureCord suits your workflow, CaptureCord Full provides unlimited transfers with a one-time purchase. There is no subscription.
CaptureCord isn’t connecting to my camera. What should I do?
First open Diagnostics in CaptureCord and check that the required permissions and camera connection are available.
Also make sure the camera is powered on and configured for the appropriate wireless connection. Connection requirements differ between Canon, GoPro and Sony cameras.
If the problem continues, contact support@capturecord.app and include your camera model, firmware version, macOS version and a description of what happens when you try to connect.
Where can I find diagnostic information?
Open Diagnostics from the CaptureCord sidebar.
From there you can check permissions and camera connectivity. CaptureCord also provides access to its diagnostic log, which can be useful when troubleshooting a problem.
If support asks you for information from the log, please review anything you send before sharing it.
Contact Support
Didn’t find the answer you were looking for?
Email: support@capturecord.app
When contacting us about a technical problem, please include your camera model and, where relevant, its firmware version. A short description of what you expected to happen and what happened instead is usually the best place to start.